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Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career.
Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA
- Sales Rank: #142901 in Books
- Brand: Brand: Educational Institute
- Published on: 2012-09-03
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .90" w x 7.00" l, 1.41 pounds
- Binding: Paperback
- 403 pages
- Used Book in Good Condition
About the Author
About the Educational Institute
We Train The Best!
The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.
Professiona lcertification from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Brand new, comes with exam sheet
By Ann
Brand new book with exam sheet still attached. Shrink still wrapped around it. Came in perfect condition!
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Five Stars
By Amazon Customer
Good
1 of 1 people found the following review helpful.
Good
By Eric Z. Graff
Solid choice for my class I have learned so much so far from reading the chapters in this book so it is good for students
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